Terms & Conditions

Shipping & Delivery
For full details on our Shipping and Delivery service please view our standard delivery details.
Privacy & Security
Robertson Jessel & Co handle every order placed through this website (www.robertsonjessel.com) carefully to ensure your details are kept secure. We process every payment through a secure area on the site and at no time will you be required to enter personal details outside of our secure pages. All payments are made through our secure ordering payment processing area. Robertson Jessel & Co do not store your card details following a purchase within this site.
Returns & Replacements
For full details of our returns and replacements policy please follow this link: Returns & Replacements.
Ordering
When ordering through this site you will be guided through all the required information we need to process your order. Each order will be processed using the card details you provide. We will notify you of your purchase using the email you provide us. All electronic communication will be made using this email address so please ensure you update your email address if this changes so we can contact you in relation to any purchases. When completing an order you will be agreeing to the terms and conditions of sale. Your statutory rights apply on all purchases.
Payment, Pricing & Promotions
Payments are accepted using the following cards:
  • VISA
  • Master Card
  • VISA Electron
  • Maestro
  • Solo
  • American Express
Prices are correct at the time of purchase and are subject to change without notice. Prices shown within this site include UK taxes. Any taxes in relation to countries outside of the UK are the responsibility of the individual purchasing from this site.
We may from time to time offer promotions through this site. Any promotions do not affect your statutory rights. Promotions may be available for a limited time. Any such timings will adhere to the UK timezone.
Viewing Orders
Registered users may view orders placed within this site once logged in by following links to 'My Account'. All orders placed through this site by non-registered users are visible through the emails sent when purchasing. To check the status of an order as a guest purchaser please contact us during normal UK business hours.
Updating Account Information
It is the responsibility of the user to update the information we store. All communications will be made using the information provided so it is important to update your details if any of them have changed. To update your details please log into your account using your username and password and click on the relevant links to your personal information in order make changes. We cannot be held responsible for communications being missed or lost if your details are not kept up-to-date. If you are concerned about your account details being out of date or potentially visible by other parties please contact us during normal UK business hours.