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Hand Crafted

Beautifully Hand Crafted

See for yourself our products being Individually handmade in the time honoured traditional way.

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Delivery

Your order will be delivered during normal business hours by FED EX or UPS if payment has been confirmed to the address supplied during the checkout process, and fulfilled by the delivery date set out in the Dispatch Confirmation. Please note that there may be restrictions on the locations to which we deliver Products purchased on our site.

Deliveries made by FED EX and UPS require a signature on delivery. For this reason, it is not possible to deliver to a PO Box address or a hotel. If you order Products from our site for delivery outside the UK, they may be subject to import tax and duties, which are determined when the delivery reaches the specified destination, Robertson Jessel & Co Ltd have no control on this whatsoever. It is your responsibility for payment of any such import duties and taxes.

The CITES convention skins we import into the EU are accompanied by an export certificate issued by the government of the country of origin. These rules and legislations vary from country to country. For these reasons, shipment of products may be delayed pending the receipt of the necessary authorisations from the exporting and importing countries.

Delivery Within The United Kingdom

Goods ValueDelivery Charge
Up to £999.99 £10.00
£1000 and above Free of charge
All UK orders are sent by FED EX or UPS, and require a signature on delivery.

Delivery Within The European Union (Except The Uk)

Goods ValueDelivery Charge
Up to £999.99 £16.00
£1000 and above Free of charge
All UK orders are sent by FED EX or UPS, and require a signature on delivery.

Delivery Within The United States

Goods ValueDelivery Charge
Up to £999.99 £20
£1000 and above Free of charge
All UK orders are sent by FED EX or UPS, and require a signature on delivery.

Delivery To All Other Destinations

Goods ValueDelivery Charge
Up to £999.99 £25
£1000 and above Free of charge
All UK orders are sent by FED EX or UPS, and require a signature on delivery.

 

Order cancellations, Returns and Refunds

If you are not completely satisfied with your purchase or the goods that you purchased are not delivered in perfect condition, please return them with proof of purchase within 30 days of receipt and we will arrange for an exchange or refund, subject to availability. This policy does not affect your statutory rights.

Robertson Jessel & Co Ltd quality control department will check the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We usually process the refund due to you as soon as possible and, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, and any delivery charges that were charged at the time of your order. We will refund any money received from you using the same method originally used by you to pay for your purchase. No refund or exchange will be offered on Products that you return to us incomplete, damaged or soiled.